Lisa is director of research and applied innovation in BT’s Technology, Service and Operations division. She is accountable for all aspects of strategic research, down-streaming innovation and partnerships with world leading universities. She actively promotes and drives the digital literacy agenda, working with schools and encouraging children and teachers to develop a love of technology. Lisa runs the Adastral Park campus, including all elements of Innovation Martlesham, and is working on an exciting transformation agenda for the site.
Previously, Lisa was director of customer assurance, strategy and operations, in Openreach CIO and drove the technology strategy and its investment, enabling business transformation and growth for Openreach. She also led service improvement through establishment and adoption programmes across a significant customer base.
Lisa has worked across various areas of BT for 20 years, leading major programmes such as Superfast Broadband, Voice over IP and other cutting edge technical deliveries across core and access networks.